The student perspective is key to recruitment, retention, and student outcomes. By staying close to their students, universities can anticipate, prioritise, and plan for the future. Yet, institutional and academic leaders have told us that one of their key challenges is keeping up with the rapidly changing student population. In the past ten years, the pace of change has increased, driven by technological and social developments. So how are the disruptions of 2020 impacting students’ concerns?
One key area has been the introduction of online learning techniques. This began as an emergency tactic, but is now being adopted as a survival strategy for universities wanting a robust offering that can survive the current uncertainty.