Whilst the period of emergency online teaching is over, the reality of the new normal is still sinking in for a lot of people – from lecturers and librarians, to parents and students. With Jisc’s Student digital experience insights survey 2020 finding that “more needs to be done to develop students’ digital capabilities and confidence”, what steps can you put into place to ensure your students get off on the right foot?
Student experience is key at the University of West London. My team provides academic support, but we work closely with other support services, as academic and personal issues can overlap. With the current situation, our priority has been the student facing work. We have been keeping students informed of what’s coming up every week.